Outskirts Overland Podcast
Welcome to the Outskirts Overland Podcast, your go-to source for all things overlanding! Hosted by a seasoned adventurer with over 15 years of experience, this podcast offers a genuine and down-to-earth exploration of the overlanding lifestyle. Whether you're a seasoned traveler or just starting out, join us as we delve into the essentials of gear and equipment, share captivating stories from the road, and provide practical tips for your next adventure. Tune in for insightful interviews, expert advice, and a community of like-minded explorers who share a passion for discovering the world beyond the beaten path. Get ready to fuel your wanderlust and embark on unforgettable journeys with the Outskirts Overland Podcast!
Outskirts Overland Podcast
Navigating Warranty Claims: A Personal Experience episode 2
Summary
In this episode, Charlie discusses his experience with a warranty claim for his 23Zero Kabari Lite tent, which suffered a unique failure. He details the incident, the customer service experience, and the resolution options provided by the company. Charlie reflects on the importance of being respectful and professional during the warranty process and shares advice for others facing similar situations. He concludes with thoughts on the future of his camping adventures and the new tent he will be receiving.
Takeaways
Charlie had a unique failure with his 23Zero tent.
The tent's rivet failure led to a warranty claim.
Customer service was responsive and communicative.
Charlie emphasized the importance of being respectful during negotiations.
He documented his tent maintenance to support his claim.
The resolution involved upgrading to a higher model tent.
Charlie found the warranty process to be reasonable overall.
He advised others to pay attention to warranty details.
Being professional can lead to better outcomes in claims.
Charlie plans to take preventative measures with the new tent.
Sound bites
"This is a freak accident."
"I feel like it's reasonable."
"Document everything you can."
Chapters
00:00 Introduction to Warranty Issues
02:51 The Tent Failure Incident
06:14 Customer Service Experience
09:06 Resolution and Options
11:45 Negotiation Insights
14:54 Final Thoughts and Advice
